Frequently Asked Questions
Everything you need to know about shopping with Jaded London.
How long does shipping take and what are the costs?
We offer standard and express shipping worldwide. Standard UK delivery typically takes 3-5 working days, while international shipping can take 7-14 working days depending on your location and customs processing.
What is your return policy?
You can return any unworn items with original tags attached within 28 days of receipt. Please note that for hygiene reasons, jewelry and swimwear can only be returned if the hygiene seal is intact.
How do I find the right size?
Each product page features a detailed size guide tailored to that specific fit. We recommend checking your measurements against our chart, as our streetwear styles range from oversized to slim-fit silhouettes.
Will I have to pay customs and import duties?
For customers outside the UK, your order may be subject to import duties and taxes once it reaches your delivery country. These charges must be paid by the recipient.
Which payment methods do you accept?
We accept all major credit and debit cards, PayPal, and buy-now-pay-later options including Klarna and Clearpay to make your checkout experience seamless.
Can I cancel or amend my order after it has been placed?
Our warehouse team processes orders rapidly to ensure quick delivery. Therefore, we are usually unable to make changes or cancellations once an order is confirmed. Please double-check your details before purchasing.